I went in yesterday in a lot of pain with what turned out to be an infected tooth. Because the tooth was in such a bad state it split in two and it became a difficult extraction but the dentist was very patient with me, giving me further pain relief and time for it to take hold. Also the technician gave me the encouragement I needed to finally get through the extraction. The dentist gave me all the information I needed before and after the operation. I had previously seen a dentist who I was not happy with. This last visit has given me my confidence back again. When I came out the receptionist kindly phoned my wife for me so she could come and pick me up. I'm very grateful.
Awful experience. Dentist was beyond rude, treated me with no dignity and expressed shock that I paid for treatment - I assume that it's because I wore comfortable clothing. They removed teeth without giving me other options. Have since been informed there were multiple treatments available and that this dentist always appears to go for the cheapest option. She even accused me of lying that she had removed a filling on my front tooth when she failed to refill it at an appointment, leaving me with a broken front tooth for 2 months! The receptionists were gossiping about other patients whilst I was waiting. I wouldn't recommend to anyone.
0 STARS. Will NEVER EVER EVER go here again, went on Saturday afternoon 2nd February 3019, appointment was 3.25pm, had to fill in forms and pay straight away which I expected as a new emergency patient, didn’t get seen until 4.50pm, only 1 dentist which is ridiculous considering everyone there in pain and no explanation from the receptionist why dentist was late, give her, her due she came out to collect patients and apologetic as she on her own!!! I’m an extremely nervous patient and was a bit tearful and shaky, all she kept saying is ‘don’t you want me to help you, do you want to go home with pain’!!! Didn’t reassure me or make me comfortable at all, she numbed my gum and tooth, put a filling in, kept having to stop coz it was killing me, didn’t leave enough time for injections to set before starting work! 2 days later in more pain now than I was before I went , my cheek and mouth still extremely sore, can’t touch mouth at all, now got to wait and put up with pain until I get to go to another dentist, will never go back here again and definitely won’t recommend to anyone
I had an unpleasant experience with a Dentist.... Mo is very gentle and patient super trendy he always looks fabulous and has the most beautiful chair side manner and a lovely smile! He has restored my faith in Dentistry.... I've been terrified since I was little so a nice understanding dentist is essential! He's fantastic and nothing at all like a dentist he tells you what is going on while he's doing it so high five from me !!
Ps the receptionist especially Jane super too !
WARNING: VERY LONG... haha..
I've always been put off about going dentist due to family complaints from their visits to dental practices... and I've never had an issue with my teeth/mouth before..so I was happy to avoid it as I brush and floss everyday. Until a couple of days ago... I woke up to find I had severe pain coming from the right side of my mouth. I searched and came across Northfield Dental Practice. I forced myself to go the same day and the receptionist politely told me to call the next morning for an emergency appointment. So I did exactly that. Sadly it was Sunday, so when the phone was finally answered, I was told I could not have an appointment and to call again the next day. This did annoy me as I struggled to sleep due to this pain. I couldn't do anything that required my face haha.. struggled to eat, drink, talk, sneeze. I couldn't open my mouth enough to try and put a spoon in there. It was horrible. My mouth would become swollen and it felt like I was chewing on a cotton ball. However, I can understand the dental practice being busy, it happens. The next day I tried again and instantly got an appointment the same day. Polite receptionists greeted me and signed me in. After waiting maybe around 10 minutes, the dentist called me. Lovely lady, she noticed me being very nervous, but her smile made me feel a little better. She got straight to the point, asked questions etc. When she examined me, it did hurt however that was because of my mouth, the lady wasn't rough at all. She told me what the problem was and straight away helped to sort it. Luckily nothing bad! It did get awkward when there was nothing but silence for a couple minutes, I'm used to having friendly chit-chat, but I guess there really is no need for it haha. Anyway, although I left still in pain, I was given a prescription and advice on how to handle it. Right now, I'm very happy as I see huge improvement. My mouth no longer swells and the pain has almost gone! I would be happy to recommend this practise to others.
(My advice to the staff - you probably shouldn't gossip about previous patients and bad reviews at the front desk. I was a witness)
I have just attended an emergency appointment that I was very nervous and anxious about, the dentist called me through and I explained the above to her and that it took a lot for me to be here to which she rolled her eyes and slightly sniggered, she checked my mouth and told me that she wouldn’t be doing anything about the problem now but she would give me antibiotics which is what I was expecting, the pure rudeness of the dentist made me feel very uncomfortable and it felt like she just didn’t want to be there, I definitely will not be going back, the dentist is a daunting place for a lot of people and a friendly professional face would have helped wonders for myself, however the receptionist I spoke to on the telephone this morning and the receptionist this afternoon were absolutely amazing, it’s just a shame the ‘professional’ ruined this service for me, it’s not the first complaint I’ve heard about this practice.Read More
as someone who has hated going to the dentist since childhood I was dreading my first visit at the weekend. but what a completely different experience right from the moment I walked through to door. the dentist came to the waiting area to meet me, then took the time to talk through and explain everything to me. will definitely recommend the practice to other people and, whilst I still can't say I'm looking forward to my next appointment, I certainly don't feel the normal. amount of dread!!Read More
very kind and thoughtful staffRead More
My son is Autistic and struggles with the dentist immensely. He currently has an infected broken tooth, is in absolute agony & has been a very difficult patient - we have managed to get 2 emergency appointments in the last 2 days, both of which have ended without getting done what was needed!
The dentist we have seen both days has been fantastic with him, she has been beyond understanding and has not given up on us, which I am eternally grateful for!
It really makes a fantastic change to find such an understanding practise!
Thank you for all your help, all the staff have been so lovely �
fantastic service in every department, wish I had found this practise years ago
,Thank you 🙂
I call on the 14 of February to have an emergency appointment.i got a 2:30 the same day with the helped of a soft spoken receptionist.
Dr ASA was the dentist I saw on this faithful day,my god she was a super hero.
She was caring professional,and respectful.
She took her time to make sure I had the best dental care possible.
Hours after my visit,the pain disappeared nowhere to be found thanks to my super hero Dr.ASA.
I told the pain if ever you return Dr ASA will be waiting.
Thanks to the entire staff.
Mr S DrammehRead More
Very good dentists, no complaints on the work done and a very friendly manner and they have in the past come through on their guarantee when work has failed later. You can also usually get an emergency appointment same day if ring before 8am. However - be careful as they often ask you to pay for treatment months in advance. They wanted me to pay close to £100 for a follow up treatment that they couldn't even offer me an appointment on for over 3 months and which in the end was cancelled by the dentist after he changed his mind about it being the best course of action. Good job I'm hadn't already paid! I always decline to pay for any treatment that I'm not having that day or haven't already had, you do not have to pay up in advance for things like fillings where they are not incurring a cost in advance themselves.Read More
My dentist is so sweet when removing my tooth today and she was very gental im not a fan when it come to getting my teeth done but she was so sweet im not sure of her name but i wanna thank her for being thoughtful on my fears when getting my teeth done 🙂Read More
Just been to the dentist for a check up. I hate going even for that! My dentist MO was a little early (saved me waiting and raising the bp) he shook my hand and was lovely and polite and friendly. Had a great easy check up leaving me smiling rather than scowling at having to be there. Thankyou! ��Read More
Great staff. Dentist we have she is kind and caring, very good with my son. His fear of going dentist is easing xRead More
Recent changes I believe have lead to a far better service for existing patients . Always friendly at the counter and my dentist is amazing she explains all she's doing. No unnecessary work and I feel at ease when i go in. The new building is far superior and works better for all.Read More
Fantastic service and staff are very helpful and attentive. Would definitely recommend.Read More
Brilliant with my children � they now dont mind going to see the dentist! Even with me as an adult im v nervous but the lady we see and her assistant are fab! Best dentist ive ever been too! �Read More
If you are nervous of the dentist then book in with Mo he had cured my phobia of the dentist to a huge extent from what it was. The staff are really friendly and helpful. The whole place is immaculately clean and well presented. I can’t thank Mo enough for what he has done for me.Read More
Staff are very polite and very efficient.Read More
Was seen here as an emergency appointment and was so impressed. All of the staff I met were lovely and understanding. Wonderful reception team-very helpful and did all they could to help and get me an appointment. Dentist was lovely and very gentle and her assistant was too. Thank you!Read More
Was sad to hear my dentist is leaving, just hope my next one is as good.Read More
Very good service .good dentist.
Would recomend them.and there very nice people.